Политика возврата средств
Koltex Home Textile Return Policy
We want you to be completely satisfied with your order. If for any reason you’re not happy with your purchase, we are happy to accept returns under the conditions below.
Return Conditions:
- Return Window: Items must be returned within 30 days of delivery.
- Item Condition: Items must be unused, unwashed, free of stains and odors, and in their original packaging with all tags attached.
- Hygiene-sensitive products: Bedding, towels, pillows, and other textile items cannot be returned if opened, unless defective or shipped in error.
How to Return:
- Contact Us: Email us at shop@koltexhometextile.com or use the contact form on our website with your order number and reason for return.
- Get Instructions: We’ll provide detailed return shipping instructions.
- Shipping Fees: Return shipping is at the customer’s expense unless the item is defective or incorrect.
Refunds:
- Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–10 business days.
- We reserve the right to deny a refund if the item does not meet the return conditions.
Exchanges:
- We do not process direct exchanges. If you need a different item, please return the original and place a new order.